BMS/QMS Consulting
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Phase 1: Project Management
We oversee the entire BMS/QMS implementation process, providing structured project management support to guide your team from planning through certification. This includes timelines, resource coordination, milestone tracking, and ongoing communication to ensure a smooth and efficient rollout aligned with ISO/AS standards.
Phase 2: BMS/QMS Planning and Documentation
We define your system’s scope, structure, and key processes, aligned with organizational context and stakeholder needs. This includes developing essential documentation, manuals, procedures, work instructions, and establishing a risk and opportunity register to support strategic planning and compliance.
Phase 3: Implementation
We bring your BMS/QMS to life by executing planned processes, assigning responsibilities, and integrating procedures into daily operations. This includes delivering targeted training to ensure employees understand their roles, comply with requirements, and actively support system success.
Phase 4: Measurement and Analysis
We establish metrics to monitor system performance, including KPIs, quality objectives, and customer satisfaction. Using scorecards and data analysis, we evaluate effectiveness, identify trends, and provide insights to support continual improvement.
Phase 5: BMS/QMS Assessment and Review
We assess system performance through internal audits, identify and address nonconformities with corrective actions, and facilitate management review meetings to ensure leadership oversight, strategic alignment, and readiness for external certification.
Phase 6: Certification
We provide on-site support during your certification audit to ensure confidence and alignment—assisting with auditor interactions, documentation requests, and real-time issue resolution to help secure successful certification outcomes.
Phase 1: Project Management Support for ISO/AS Certification
As appropriate to success of the ISO or AS certification project, ASFM will plan and manage the project in a structured and controlled manner to meet requirements at acceptable risk, within resource and schedule constraints.
ASFM will provide the foundation, experience, techniques, and tools to manage each stage of the project. ASFM will assign a dedicated Project Manager, who has a solid understanding of management, practical experience in proven project management techniques, and a wealth of valuable, flexible tools that the organization can use to ensure the success of the project.
The Project Manager will:
- Coordinate with responsible parties to ensure that defined tasks are completed as planned;
- Work closely with the organization's representatives on tracking and reporting progress and follow-up on risks and issues;
- Harmonize the project approach, communication, and interdependencies of the project tasks and activities;
- Work with the project members and stakeholders on addressing issues that are detrimental to the success of the project;
- Assist the client by providing on-site, remote, and back office support during the project lifespan;
- Act as a liaison between the client and the Certification Body (Registrar) to ensure proper coordination and scheduling of the third party audit (e.g., ISO, AS).
Phase 2: BMS/QMS Planning and Documentation
Context of the Organization (COTO)
We will assist the client in determining external and internal issues that are relevant to its purpose and its strategic direction, and that affect its ability to achieve the intended result(s) of its BMS/QMS. ASFM will assist the client in establishing its Context of the Organization (COTO) document to reflect the COTO requirements.
Needs and Expectations of Interested Parties
We will assist the client in determining the interested parties that are relevant to the BMS/QMS and the requirements of these interested parties that are relevant to the BMS/QMS. ASFM will also assist the client in establishing a process to monitor and review information about the organization's interested parties and their relevant requirements.
Scope of the Business Management System (BMS) / Quality Management System (QMS)
We will assist the client in determining the boundaries and applicability of the BMS/QMS to establish its scope.
Process Definition and Process Diagrams Creation
We will assist the client in identifying/redefining its processes and creating process diagrams for the organization's processes in order to:
- Define relevant processes;
- Identify inputs for each process;
- Identify outputs for each process;
- Identify the “how” methodology;
- Identify the “with what” methodology;
- Identify the “with who” methodology;
- Identify the measurement of effectiveness methodology.
BMS/QMS Documentation
As applicable, We will ensure that the client’s processes are documented to meet the requirements of the ISO / AS standards and the needs of the organization and its interested parties. This includes:
- Applicable manual(s);
- Quality Policy;
- Procedures needed to document established core and support processes;
- Work instructions;
- Forms.
ASFM will assist the client in establishing new procedures (as needed) and reviewing/revising existing procedures and work instructions to meet the requirements of the applicable standard and streamline its documentation.
Risk and Opportunities Management
We will assist the client in determining the risks and opportunities that need to be addressed to:
- Give assurance that the BMS/QMS can achieve its intended result(s);
- Enhance desirable effects;
- Prevent, or reduce, undesired effects;
- Achieve improvement.
ASFM will assist the client in establishing a process for the identification, assessment, and management of operational risks and opportunities. In addition, ASFM will assist the client in establishing a Risk and Opportunity Register to document and mitigate identified risks and opportunities.
Phase 3: Implementation
Implementation
ASFM will assist the client in implementing the BMS/QMS processes and their associated documentation.
ASFM will establish an implementation plan will be created to identify deadlines, responsibilities, and action items.
Training
ASFM will prepare training workshops and perform training to the client’s employees to ensure proper implementation and effectiveness of the BMS/QMS. This includes training on:
- Process diagrams;
- Top level procedures;
- Risk and opportunity management process;
- Corrective action process;
- Quality Policy and its significance to employees’ daily operations;
- Process metrics (KPIs) and employee contribution to achieving them;
- Employees' contribution to the effectiveness of the quality management system, including the benefits of improved performance;
- The implications of not conforming with the quality management
system requirements; - Employees' contribution to product or service conformity;
- Employees' contribution to product safety;
- The importance of ethical behavior;
- Overview Training of the applicable standard;
- How to approach certification audits.
The training will also focus on employee understanding of the importance of the BMS/QMS in order to ensure that employees “buy off” the BMS/QMS, its processes, and its documented procedures.
Phase 4: Measurement and Analysis
Key Performance Indicators (KPIs) / Quality Objectives
We will assist the client in establishing/refining process metrics (KPIs) to monitor processes and determine their effectiveness. ASFM will ensure that process metrics (KPIs) will:
- Be established at relevant functions and levels within the organization;
- Contribute to the improvement of the organization’s performance;
- Be capable of being measured in order to facilitate an effective and efficient review by management;
- Consider the needs of the organization and markets served;
- Consider outputs from management reviews, product and process performance, level of satisfaction of interested parties, self-assessment results, benchmarking, opportunities for improvement, and resources needed to fulfill the KPIs, as appropriate.
ASFM will assist the client in creating a KPI Scorecard to monitor established objectives/indicators on a regular basis and documenting actions taken when planned results are not achieved.
Monitoring and Measurement of Customer Satisfaction & Scorecards
We will assist the client in monitoring customers’ perceptions of the degree to which their needs and expectations have been fulfilled. ASFM will assist the client in determining the methods for obtaining, monitoring, and reviewing this information in order to improve internal processes and meet the requirements of the applicable standard.
Analysis and Evaluation
We will assist the client in analyzing and evaluating appropriate data and information arising from monitoring and measurement of the BMS/QMS.
We will assist the client in using the results of the analysis to evaluate:
- Conformity of products and services;
- The degree of customer satisfaction;
- The performance and effectiveness of the quality management system;
- If planning has been implemented effectively;
- The effectiveness of actions taken to address risks and opportunities;
- The performance of external providers;
- The need for improvements to the BMS/QMS.
Phase 5: BMS/QMS Assessment and Review
Internal Audit
Utilizing its certified lead auditors, ASFM will plan and conduct the client’s internal audit to verify the level of conformance of tasks performed under the organization's BMS/QMS to the requirements of the applicable standard.
Internal Audit Corrective Actions
ASFM will assist the client in identifying the root cause and corrective action for nonconformances found during the internal audit.
Management Review Meeting
ASFM will assist in planning the client’s management meeting to review and assess the status of the quality management system.
ASFM will develop the meeting agenda and will facilitate the meeting to ensure that proper personnel are present, all requirements of the applicable standard are discussed, action items are assigned, and records are maintained.
Phase 6: Certification
On-Site Support During the Certification Audit
We will provide on-site consultation during the client’s third party audit to provide support for the staff and assist in establishing corrective actions plans for documented findings.
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